Paid Services
Qustro may offer paid services to employers and other users, including job-posting packages, credits, and other digital platform services.
Before completing a purchase, the applicable price, currency, package details, credits or usage limits, validity period, and other relevant purchase information will be displayed on Qustro.
Prices and available payment methods may vary depending on your country, currency, payment provider, applicable taxes, and other factors displayed at checkout.
By completing a purchase, you confirm that you have reviewed the applicable purchase information and agree to this Refund & Cancellation Policy.
Refunds
Unless otherwise stated at the time of purchase or required by applicable law, payments for digital services, credits, and job-posting packages are generally non-refundable once the purchased service, credits, or package benefits have been activated, accessed, or used.
A refund may be considered where a payment was successfully completed but the purchased service was not delivered or activated due to a technical issue within Qustro's control.
If Qustro approves a refund, the refund will generally be issued through the original payment method where technically possible.
Refund processing times may depend on the relevant bank, card issuer, payment provider, or other financial institution.
Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer or statutory rights that apply to you under applicable law.
Duplicate or Failed Payments
If your payment has been successfully charged or debited but the purchased service was not successfully activated, please contact Qustro with your transaction details.
If the same transaction appears to have been charged more than once, Qustro will review the transaction and, where appropriate, arrange an eligible refund or other appropriate resolution.
Payment reversals, refunds, or temporary authorization holds may take additional time to appear in your account depending on your payment provider or financial institution.
Payment Errors
If you believe that you were charged an incorrect amount, charged for the wrong package, or that a payment was otherwise processed incorrectly, please contact Qustro as soon as reasonably possible.
To help us investigate the issue, please provide:
- Your registered Qustro email address
- Order or transaction details
- Date of the payment
- Payment or transaction reference, if available
- The amount and currency charged
- A description of the issue
We will review the available transaction information and determine the appropriate resolution in accordance with this policy and applicable law.
Cancellation
You may stop using Qustro or discontinue your use of a paid service at any time.
Unless specifically stated otherwise, stopping use of a paid service does not automatically result in a refund for previously purchased, activated, or used services, credits, or job-posting packages.
If Qustro introduces subscription-based services in the future, any applicable cancellation, renewal, and billing terms will be clearly presented before or at the time of purchase.
Unused Credits and Expiration
Where a Qustro package includes credits, job-posting allowances, or other usage-based benefits, those benefits may be subject to the validity period displayed at the time of purchase.
Unless otherwise stated or required by applicable law, unused credits or package benefits do not automatically create a right to a cash refund after the applicable validity period expires.
You are responsible for reviewing the package validity period and using applicable benefits within that period.
Taxes and Payment Fees
Depending on your location and applicable laws, taxes, duties, transaction fees, or other charges may apply to a purchase.
Where applicable, such amounts may be displayed at checkout or included in the total amount charged to you.
Any refund of taxes or other mandatory charges will be handled in accordance with applicable law and the relevant payment transaction.
Promotional Offers
Promotional offers, discounts, introductory pricing, credits, or special packages may be subject to additional terms and conditions.
Where additional terms apply, they will be displayed when the relevant offer is presented or purchased.
Unless otherwise stated, promotional purchases are subject to the refund rules described in this policy.
Chargebacks and Payment Disputes
If you believe a payment was made in error or that you are entitled to a refund, we encourage you to contact Qustro first so that we can review the transaction and attempt to resolve the issue.
Submitting a payment dispute or chargeback without first contacting Qustro may delay the resolution process and may require us to provide relevant transaction or account information to the payment provider or financial institution.
This section does not limit any rights you may have under applicable law or the rules of your payment provider.
Changes to This Policy
Qustro may update this Refund & Cancellation Policy from time to time to reflect changes to our services, payment processes, legal requirements, or business practices.
Changes will be published on this page together with an updated revision date.
Unless otherwise required by applicable law, changes will apply prospectively to purchases made after the updated policy becomes effective.
Contact Us
If you have a question about a refund, cancellation, duplicate payment, payment error, or other payment-related issue, please contact Qustro through our Contact Us page.
Please include your order or transaction details, the amount and currency involved, and a brief description of the issue so that we can investigate it efficiently.